Shipping policy

SHIPPING POLICY

At Sew Smitten, all items are carefully handmade and packed with care. Please read the following shipping information before placing your order.

 

ORDER PROCESSING TIMES

Ready-to-ship items are dispatched within 24–72 hours once payment has been received.

Custom-made items may take up to 21 business days to be completed. This timeframe refers to the making of the item only. Dispatch will occur after the item has been completed and may take an additional 1–3 business days.

During peak or busy periods, processing times may vary slightly. Where possible, any significant delays will be communicated.

 

DOMESTIC SHIPPING (AUSTRALIA)

We offer flat-rate shipping Australia-wide:

  • $10 for orders up to 500g
  • $13 for orders up to 3kg

All domestic orders include tracking. Tracking details will be emailed to you once your order has been dispatched.

 

INTERNATIONAL SHIPPING

International shipping rates are calculated based on destination and order weight.

International customers are responsible for any customs duties, taxes, or fees imposed by their country. Sew Smitten is not responsible for delays caused by customs processing or border controls.

 

DELIVERY TIMEFRAMES

Delivery timeframes provided by postal carriers are estimates only and may vary due to factors outside of our control, including carrier delays, weather events, or peak periods.

Once your order has been dispatched and lodged with the postal carrier, Sew Smitten is not responsible for delivery delays.

 

LOST OR DELAYED PARCELS

Once an order has been dispatched, responsibility for the parcel transfers to the customer.

If your parcel is delayed or missing, please contact your postal carrier directly using the tracking information provided. We are happy to assist where possible but cannot guarantee outcomes once the parcel is in transit.

 

INCORRECT ADDRESS DETAILS

Please ensure all shipping details are correct at checkout.

Sew Smitten is not responsible for orders sent to incorrect or incomplete addresses provided by the customer. Any additional postage costs incurred will be the responsibility of the customer.

 

DIGITAL PRODUCTS

Digital products are delivered electronically and do not require shipping. No physical item will be sent.

 

CONTACT

If you have any questions regarding shipping, please contact us prior to placing your order.